Managed IT services for your business

IT managed services packages to fit your needs

Different businesses have different needs for IT managed services.

ITeck Managed Services offers three plans to cover both small and medium-sized businesses. You can decide if you need your managed IT service provider monitoring your system 24/7 or if normal business hours are adequate. In the event of an IT emergency, do you need assistance right away, or can you wait a little bit?

Check out the chart below to determine the best managed services pricing for your business needs. Please contact us if you have additional questions.

Basic Plus Complete
Response Times Initial Response within 4 hours Initial Response within 2 hours Initial Response within 1 hour
On-site scheduling of technician 3-4 days 1-2 days Same Day
Phone and Remote Support Sessions Per session rate  Unlimited Unlimited 
       
Remote Monitoring

·         Server Stability & Performance

·         Notification of Unusual Events

·         Daily Backup Monitoring

·         Daily Firewall Monitoring

·         Daily Anti-Virus Monitoring

8×5 Monitoring 24×7 Monitoring 24×7 Monitoring
Monthly Network Reporting Available Available Included
Windows Patch Management Included Included Included
On-Site Maintenance Available* Once Per Year* Included
3rd Party Software Upgrades On-Site Rate applies On-Site Rate applies On-Site Rate applies
Managed Anti-Virus Available Available Available
Spyware/Malware monitoring and Removal Included with Managed A/V Included with Managed A/V Included with Managed A/V
Virus REMOVAL and Cleaning* Included with Managed A/V Included with Managed A/V Included with Managed A/V
Installation of new hardware and software On-Site Rate applies On-Site Rate applies On-Site Rate applies
Domain/User Management Additional rates apply Included Included
Vendor Liaison Additional rates apply Additional rates apply Included
Network Printer Management & Maintenance Additional rates apply Additional rates apply Included
TRIP CHARGE FOR OVER 30 MILES *Reduced Labor Rate: all hardware and/or software cost will be additional